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Privacy & Security

Baajiwala Privacy Policy — How Your Data Is Protected

BaajiwalaYour personal data security comes first. This page clearly explains what information we collect, why we collect it, who it's shared with, and how you can manage your own data.

Last Updated: July 2026 SSL Secured Available in Bengali
TLS 1.3 Encryption
Secure Data Storage
Sale of Data to Third Parties Is Prohibited
KYC Verified
On This Page
  • What Data Is Collected
  • How Your Data Is Used
  • Sharing with Third Parties
  • Cookie & Tracking Policy
  • Your Rights & Controls

Data Security Our Commitment

BaajiwalaOpening an account with us means entrusting us with your data — a responsibility we take very seriously.

End-to-End Encryption
Every transaction and piece of personal data is encrypted using TLS 1.3 technology. No third party can read this information.
Secure Data Storage
All personal data is stored on secure servers. Regular security audits and penetration tests are conducted.
Data Is Never Sold
Your personal data is never sold to advertisers or third parties. This is Baajiwala's core policy.
In Your Control
You always have the right to view, correct, or request deletion of your personal data.
Marketing Controls
You can unsubscribe from promotional messages at any time. We respect your preferences.
Transparent Policy
There are no hidden clauses in our Privacy Policy. Everything is written in plain, simple language — so anyone can understand it.

Table of Contents

1 Introduction & Scope

This Privacy Policy Baajiwalaapplies to the use of the website and mobile app. BaajiwalaBy creating an account or using the platform, you agree to this policy.

We understand it's natural to have concerns about where your personal information goes online. That's why Baajiwala's privacy policy is written in plain, straightforward language so every user understands exactly what happens with their data.

This policy applies solely to Baajiwalaapplies to the platform only. Third-party links you follow will be governed by their own privacy policies — in those cases, Baajiwala not liable.

2 What Information We Collect

Baajiwala Three types of data are collected — information you provide directly, data generated automatically through your use of the platform, and certain third-party data required to deliver our services.

What You Provide Directly
Name Phone number Email address Date of birth Residential Address Payment Method Details ID document copy (KYC)
Automatically Collected Data
IP address Device Type & Model Browser information Login times & session duration Betting & Gaming Activity Approximate Location
Third-Party Information Required for Services
bKash/Nagad Transaction Verification Fraud Detection Signals Age & Identity Verification Data
Sensitive Data

Full payment card numbers or bank account numbers Baajiwalais not stored on servers. Payment processing is handled by secure third-party gateways in compliance with PCI-DSS standards.

3 How Your Data Is Used

Account Management & Verification
Your information is used for registration confirmation, KYC verification, login security, and password recovery.
Transaction Processing
Payment information is used to process deposits and withdrawals, verify transactions, and maintain records.
Fraud & Manipulation Prevention
Automated analysis is conducted to detect unusual betting patterns, multiple accounts, or suspicious transactions.
Customer Service Improvement
Support chat history and feedback are analyzed to improve service quality and resolve issues faster.
Platform Improvement
Data collected through analytics helps us understand which features get the most use and where users run into issues.
Sending relevant offers
Relevant bonuses and promotions are sent based on your betting preferences and activity. You can opt out of this at any time.
Compliance with Legal Obligations
Retaining certain records is a legal requirement under licensing authority regulations.

4 Who Your Data Is Shared With

Baajiwala Your data is never sold to advertisers or data brokers. However, in limited circumstances, minimal information may be shared with trusted partners for specific purposes:

Payment Processors
Relevant data is shared with the respective payment gateway to verify bKash, Nagad, and Rocket transactions. This information is used solely for the specific transaction in question.
Fraud Detection
Limited data may be shared with specialist firms engaged in fraud prevention and anti-money laundering.
Licensing Authority
Providing certain data during regular audits by our licensing authority is a legal requirement.
By Legal Order
Data may be disclosed in response to a court order or a lawful request from a competent authority.
Agreements with Third Parties

All partners with whom data is shared are bound by strict confidentiality agreements. They may only use the data for specified purposes — any other use is strictly prohibited.

6 Security Measures

Baajiwala Multiple layers of security are applied to protect your data — not just a password, but protection at every level.

  • All data transfers encrypted via TLS 1.3
  • Passwords are stored using bcrypt hashing — the original password is never visible to anyone.
  • Option to Enable Two-Factor Authentication (2FA)
  • Automatic alerts and account lock on suspicious login attempts
  • Regular third-party security audits & penetration testing
  • 24/7 monitoring & intrusion detection systems at our data centres
  • Data backups are stored regularly in encrypted form
  • Staff access to data is minimal and strictly role-based
Security Incidents

In the event of a security incident that affects your data, we will notify all impacted members within 72 hours and provide guidance on the necessary steps to take.

7 Your Rights

BaajiwalaEvery member registered with us has certain fundamental rights over their own data. To exercise any of these rights, simply contact our support team.

Right to Access Your Data
Baajiwala You may request a full breakdown of what personal information is held about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information — this is typically processed within 7 days.
Right to Erasure
You may request account closure and deletion of your data — though certain records must be retained for legal compliance.
Right to Data Portability
You may request a download of your account and betting history in a machine-readable format.
Right to Restrict Processing
You can request that we stop using your data for specific purposes — such as opting out of marketing communications.
Right to Lodge a Complaint
If you believe there is an issue with how your data is being handled, you have the right to file a complaint directly with our support team or with the relevant supervisory authority.

8 How Long Your Data Is Retained

Baajiwala Data is not retained longer than necessary. However, certain information may be kept for a specified period due to legal obligations.

  • Active Account DataFor the lifetime of your account
  • Transaction records5 Years (as required by law)
  • KYC Documents5 years after account closure
  • Support chat history2 Years
  • Betting History3 Years
  • Login & Session Logs1 Year
  • Marketing Preferences30 days after account deletion

Following an account closure or data deletion request, all data — except what is legally required to be retained — will be deleted within 30 days. Complete removal from backup systems may take up to 90 days.

9 Contact & Policy Changes

For any questions or requests regarding this Privacy Policy, please contact us directly via Baajiwalasupport team. Our dedicated privacy team typically responds within 24–48 hours.

Baajiwala This Privacy Policy may be updated at any time. Members will be notified in advance of any significant changes via app notification or email. Continued use of the platform after any changes constitutes acceptance of the updated policy.

Live Chat Support
24/7 · In Bengali · Average 2-minute response
Email
support@baajiwala.asia

Your Privacy Is Protected, Starting Now BaajiwalaJoin

Your data stays completely safe — that's the promise Baajiwala Welcome. Register for free today.

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General FAQ

KYC verification at Baajiwala typically requires two types of documents. First, a valid ID — a clear photo or scanned copy of your National ID (NID), passport, or driving licence. Both the front and back sides are required, and all details must be clearly legible. Second, proof of address — a recent utility bill, bank statement, or official government letter issued within the last 3 months will be accepted. Submitting your documents is straightforward: log in and go to the "Verification" or "KYC" section under Account Settings to find the upload option. You can also take photos directly with your camera through the mobile app and upload them on the spot. Verification is usually completed within 24 hours, though during peak periods it may take up to 48 hours. You'll receive an email or SMS notification once verified. If there's any issue — such as unclear documents or mismatched details — the support team will reach out to you directly.

If you forget your Baajiwala account password, there are two ways to recover it — using either the phone number or email address you registered with. On the login page, click the "Forgot Password?" link. Enter your registered phone number or email, and a verification code will be sent to you — via SMS to your phone or an OTP to your email. Once you enter the code, you'll be able to set a new password. OTPs usually arrive within 5–10 minutes; if yours doesn't, use the "Resend" option. If you no longer have access to your phone number or email — for example, if an old number has been deactivated — you'll need to contact the support team. In that case, your identity will be verified through KYC, after which the phone number or email on your account can be updated. For security reasons, this process may take 24–72 hours.

Related Pages

Privacy-Related Contact
support@baajiwala.asia
Live Chat: 24/7 in Bengali
Response Time: 24–48 Hours
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